Terms of Service

Wag & Purr Toys
Effective Date: November 11, 2026
Website: https://wagandpurrtoys.com

1. Overview

Welcome to Wag & Purr Toys. This website is operated by MarketLift Agency LLC, a Virginia limited liability company doing business as Wag & Purr Toys.

Throughout these Terms of Service, the terms "we," "us," and "our" refer to Wag & Purr Toys and its operating company, MarketLift Agency LLC.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please discontinue use of our website.

Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products.

2. Eligibility and Customer Responsibilities

By using our website, you confirm that you are legally capable of entering into a purchase agreement or are using the website with appropriate parental or guardian permission.

You agree to provide accurate billing, contact, payment, and shipping information.

You are responsible for reviewing your order information before completing your purchase.

We reserve the right to refuse or cancel transactions involving suspected fraud, unlawful activity, or material violations of these Terms, subject to applicable law.

3. Products and Product Descriptions

Wag & Purr Toys specializes in toys, enrichment products, and play accessories for dogs and cats.

We make reasonable efforts to provide accurate product titles, descriptions, photographs, specifications, and pricing.

However, minor variations in color, packaging, or appearance may occur due to manufacturing differences, product updates, or screen display settings.

We do not guarantee that every product will meet every pet's individual preferences or behavioral needs.

Customers should carefully review product dimensions, materials, recommended uses, and safety instructions before purchase.

We will not knowingly substitute materially different merchandise without obtaining customer agreement.

4. Product Availability and Inventory

All products are subject to availability.

Inventory may change due to supplier availability, warehouse stock levels, fulfillment limitations, or other operational circumstances.

If an ordered product becomes unavailable, we will contact the customer with available options, including cancellation and a refund where appropriate.

We reserve the right to limit purchase quantities when reasonably necessary to prevent fraud, stock abuse, or unauthorized commercial activity.

5. Prices and Payment

Product prices are displayed in the currency indicated at checkout.

We may update prices, promotions, and product offerings at any time. Updated prices do not retroactively apply to completed and accepted transactions except where permitted by law.

If an obvious pricing or listing error occurs, we may notify the customer and offer the option to purchase at the corrected price or receive a refund.

Payments are processed through authorized payment service providers.

Customers agree to use only payment methods they are authorized to use.

We may take reasonable steps to verify suspicious or potentially unauthorized transactions.

6. Order Acceptance and Cancellation

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not necessarily mean the order has been accepted for fulfillment.

We may decline or cancel an order for legitimate reasons, including suspected fraud, payment verification failures, product unavailability, obvious listing errors, or legal shipping restrictions.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Customers requesting cancellation should contact us promptly. Once an order enters fulfillment or has shipped, cancellation may no longer be possible, and our Return & Refund Policy will apply.

7. Shipping and Worldwide Delivery

Wag & Purr Toys offers free standard shipping to supported destinations worldwide, subject to availability, applicable restrictions, and any exceptions disclosed before checkout.

We fulfill products through domestic and international warehouse partners, including warehouses in the United States and China.

Estimated shipping transit times for eligible destinations are:

• United States warehouse: approximately 3–7 days.
• China warehouse: approximately 7–14 days.

These estimates are not guaranteed delivery dates. Handling time, destination, customs procedures, carrier performance, holidays, severe weather, and other circumstances may affect delivery.

We make reasonable efforts to fulfill orders within the shipment timeframe stated at checkout or otherwise communicated to the customer.

Where required by applicable law, we will provide notice of material shipment delays and the opportunity to consent to a revised shipment date or cancel for a refund.

We do not use estimated transit times to waive or limit our obligations under applicable shipping and consumer protection laws.

For additional information, please review our Shipping Policy.

8. International Orders, Customs, and Import Charges

International shipping is available only to destinations supported by our checkout and fulfillment systems.

Import duties, customs taxes, and other government-imposed charges may apply depending on the destination.

Unless expressly included in the checkout price, such charges may be the customer's responsibility, where permitted by law and subject to any applicable disclosure requirements.

We may cancel and refund orders that cannot legally or practically be shipped to a selected destination.

International customers retain any mandatory consumer rights applicable to their purchases.

9. Delivery Address and Shipment Problems

Customers are responsible for providing complete and accurate shipping information.

Please contact us immediately if you discover an address error.

We will make reasonable efforts to correct address information before shipment, but modifications may not be possible after fulfillment begins.

If tracking indicates that an order has been delivered but the customer has not received it, the customer should contact us promptly so that we can review the available delivery information and investigate with the carrier when appropriate.

A delivery confirmation does not automatically eliminate any responsibility we may have under applicable law.

We will evaluate missing, damaged, delayed, and misdelivered shipments individually and provide remedies required by law.

10. Returns, Exchanges, and Refunds

Wag & Purr Toys offers a 30-day return window for eligible products, beginning on the date of delivery.

Standard change-of-mind returns require products to be unused, in their original condition, and accompanied by proof of purchase.

Customers are responsible for return shipping costs for standard change-of-mind returns.

Products that have been chewed, used, damaged after delivery, or contaminated may be excluded from change-of-mind returns where legally permitted.

If an item arrives defective, damaged, or incorrect, we will provide an appropriate remedy at no additional cost to the customer as required by applicable law.

Returns must be authorized before shipment because the appropriate return facility may differ from the original shipping warehouse.

Approved refunds are generally issued to the original payment method within 10 business days following refund approval, subject to applicable legal deadlines and payment-provider processing times.

For complete conditions, visit our Return & Refund Policy.

11. Pet Safety and Proper Product Use

Pet safety is a priority at Wag & Purr Toys.

All pet owners should exercise appropriate supervision and care when allowing pets to use toys or accessories.

Customers should:

• Select products appropriate for their pet's size, age, breed, and chewing behavior.
• Follow all product warnings and manufacturer instructions.
• Supervise pets during play unless a product is specifically designed and labeled for unsupervised use.
• Inspect toys regularly for wear, damage, or loose parts.
• Immediately remove toys that are broken, damaged, or presenting a potential hazard.
• Prevent pets from swallowing stuffing, squeakers, strings, batteries, or detachable components.
• Keep packaging materials and unsuitable accessories away from pets and children.

No pet toy can be guaranteed to be indestructible or entirely risk-free.

Customers should discontinue use of any product that becomes unsafe.

Our products are not substitutes for veterinary advice, medical treatment, or responsible pet supervision.

We do not assume responsibility for injuries or losses caused solely by improper use, unauthorized modification, or disregard of clear product safety warnings, to the extent permitted by applicable law.

Nothing in this section excludes liability for defective products, negligence, or other obligations that cannot legally be excluded or limited.

12. Product Warranties

Some products may include warranties provided by their manufacturers.

Any applicable manufacturer warranty will be governed by its stated terms.

Except as expressly provided or required by law, we make no additional guarantees regarding individual pet preferences, specific behavioral results, or suitability for purposes not described in the product listing.

To the extent permitted by applicable law, any disclaimable implied warranties are disclaimed.

This section does not affect non-waivable statutory warranties or consumer protections.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Wag & Purr Toys and MarketLift Agency LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products where such limitations are legally enforceable.

Where legally permitted, our aggregate contractual liability relating to a particular purchase shall not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply to liabilities that cannot lawfully be excluded or restricted, including applicable liability for personal injury, defective products, fraud, intentional misconduct, or other non-waivable legal obligations.

Nothing in these Terms limits remedies that consumers are entitled to receive under applicable law.

14. Third-Party Manufacturers and Fulfillment Providers

We may work with third-party manufacturers, inventory suppliers, fulfillment warehouses, logistics providers, and shipping carriers.

These partners may operate in the United States, China, or other countries.

We are not responsible for independent third-party conduct beyond our legal responsibility or reasonable control, to the extent permitted by law.

However, our use of third-party service providers does not eliminate any mandatory responsibilities we have as the seller.

15. Fraud Prevention and Payment Disputes

We maintain reasonable procedures designed to identify fraudulent transactions and protect legitimate customers.

We may review order information, request reasonable identity or payment verification, or cancel suspicious transactions when lawful and appropriate.

We may retain relevant order, payment, delivery, and customer-service records as permitted by applicable law for fraud prevention and dispute resolution.

Customers are encouraged to contact us about order problems before initiating a payment dispute so we have an opportunity to resolve the issue.

Nothing in these Terms prevents customers from exercising lawful chargeback rights or reporting unauthorized transactions.

16. Prohibited Website Activities

Users may not:

• Engage in fraudulent transactions.
• Use stolen payment information.
• Attempt to access protected website systems without authorization.
• Transmit malware or malicious software.
• Collect customer information without authorization.
• Impersonate our business, employees, or representatives.
• Use our trademarks or branding in a misleading or unauthorized manner.
• Disrupt our website or interfere with other customers.
• Use the website in violation of applicable laws.

We may suspend access, cancel fraudulent transactions, or take appropriate lawful action when these Terms are violated.

17. Intellectual Property

Our original website content, branding, design elements, written descriptions, and other owned materials are protected by applicable intellectual property laws.

These materials may not be commercially reproduced, distributed, or misrepresented without permission, except where permitted by law.

Third-party brands, product photographs, and trademarks remain the property of their respective owners.

18. Customer Reviews and User Content

Customers may submit reviews, photographs, comments, or feedback where these features are available.

By submitting content, you confirm that you have the necessary rights to share it.

You grant us a nonexclusive, worldwide, royalty-free license to use and display your submitted content in connection with our business, subject to applicable privacy laws.

We may moderate unlawful, abusive, misleading, or fraudulent submissions.

We do not prohibit honest negative reviews, require favorable feedback, or restrict customers from discussing genuine shopping experiences.

19. Privacy and Customer Information

We respect customer privacy and process personal information in accordance with our published Privacy Policy and applicable law.

Information may be shared with authorized service providers as necessary for payment processing, order fulfillment, shipment tracking, fraud prevention, customer support, and other disclosed business purposes.

For additional information, visit our Privacy Policy.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications.

These services may operate under their own terms and privacy policies.

We are not responsible for third-party content or practices beyond our legal obligations.

Customers should review the terms and privacy practices of external services before using them.

21. Website Interruptions and Force Majeure

Our website or fulfillment operations may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, labor disruptions, transportation interruptions, supplier outages, cyber incidents, and infrastructure failures.

We will make reasonable efforts to communicate significant service disruptions and fulfill our outstanding obligations.

These circumstances do not remove customer rights to cancellation, refunds, or other remedies required by law.

22. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the Commonwealth of Virginia, United States, except where applicable mandatory consumer protection laws require otherwise.

We encourage customers to contact our support team first to seek an efficient and fair resolution to any disagreement.

Where legally permitted, disputes may be brought before courts having appropriate jurisdiction in Virginia.

This provision does not deprive consumers of mandatory legal rights, access to legally required dispute-resolution procedures, or courts that have jurisdiction under applicable law.

23. Indemnification

To the extent permitted by applicable law, users agree to indemnify and hold harmless MarketLift Agency LLC, doing business as Wag & Purr Toys, from reasonable third-party claims, damages, and expenses resulting from their unlawful conduct, intentional misuse of our website, or infringement of third-party rights.

This provision does not require customers to indemnify us for our own negligence, defective products, breach of contract, or violations of applicable law.

Nothing in this provision limits mandatory consumer rights.

24. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.

25. No Waiver

Our failure to enforce a provision of these Terms on any occasion does not constitute a permanent waiver of that provision or any other rights available to us.

26. Changes to These Terms

We may revise these Terms to reflect changes in business operations, product offerings, technology, or applicable laws.

Updated Terms will be posted on this page with a revised effective date.

Material changes will be communicated when required by law.

Changes will not retroactively eliminate customer rights arising from earlier purchases.

27. Entire Agreement

These Terms, together with our applicable published policies and disclosures made during checkout, form the agreement governing use of our website and purchases from Wag & Purr Toys.

Where a conflict exists between these Terms and non-waivable consumer protection laws, the applicable law takes precedence.

28. Contact Information

For questions about these Terms, customer support, or your purchases, please contact:

Wag & Purr Toys
Operated by MarketLift Agency LLC
Virginia, United States
Website: https://wagandpurrtoys.com
Customer Support: Contact Us

Business email: [INSERT VERIFIED CUSTOMER SUPPORT EMAIL]
Business telephone: [INSERT VERIFIED BUSINESS TELEPHONE]
Business mailing address: [INSERT VERIFIED BUSINESS MAILING ADDRESS]

Thank you for choosing Wag & Purr Toys. We are committed to responsible pet retail, clear policies, secure shopping, and dependable customer service.