Updated November 11, 2026
Wag & Purr Toys accepts eligible returns requested within 30 days after delivery.
What Can Be Returned?
For a change-of-mind return, the pet toy or accessory must be unused, in its original condition and packaging, and include its parts. Used or chewed toys, including items with pet saliva or damage from use, may not qualify for a change-of-mind return. These restrictions do not limit your rights if an item arrived damaged, defective, or incorrect or any mandatory rights under applicable law.
How to Request a Return
- Email info@marketliftagency.com within 30 days after your order is delivered. Include your order number, item, and reason for the return.
- Wait for our response with return instructions and the correct return address. Do not send a return to the sender address on the package unless we authorize it.
- Pack the product securely and use a trackable shipping method. Keep your proof of postage.
Who Pays for Return Shipping?
The buyer pays return shipping for standard/change-of-mind returns. If the product arrives damaged or defective, or we sent the wrong item, contact us with your order number and photographs so we can provide an appropriate solution. You will not be required to cover return shipping costs that applicable law places on us.
Refunds and Exchanges
After we receive and inspect an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing times vary by bank and payment provider. Original outbound shipping fees, when paid, are generally not refunded for a change-of-mind return unless required by law. Exchanges depend on stock availability and must be arranged with our support team.
Damaged or Incorrect Orders
Contact us promptly after delivery, providing photos of the item, packaging, and label when possible. We will review the issue and arrange a suitable remedy, such as a replacement or refund, consistent with applicable law.
Order Cancellations
Please contact us as soon as possible. Once an order is being fulfilled, cancellation may no longer be possible.
Support: info@marketliftagency.com | 540-642-7789
Nothing in this policy limits statutory consumer rights.
Refund Processing and Return-Warehouse Instructions
For approved refunds, we generally initiate payment back to the original payment method within 10 business days after approval, subject to any shorter legal requirement. Your bank may require additional time.
Because products can ship from US or China warehouses, the original package sender address may not be a return center. Contact us for the authorized return address before mailing an item. For a standard change-of-mind return, buyers pay return shipping. If the item is defective, arrives damaged, or is incorrect, we will provide a legally appropriate remedy without improper additional charges.
We may review suspected fraudulent returns using reasonable evidence, without limiting lawful consumer complaints or payment disputes.
The official Return & Refund Policy controls the full conditions, eligibility, and exceptions.
Helpful Store Information
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Questions? Email info@marketliftagency.com or call +1 (540) 642-7789. Wag & Purr Toys is operated by MarketLift Agency LLC, Fredericksburg, Virginia, USA.