Shipping policy

Shipping & Delivery Policy

Wag & Purr Toys
Effective Date: November 11, 2026
Website: https://wagandpurrtoys.com

At Wag & Purr Toys, we want shopping for your furry companions to be easy, affordable, and convenient. We work with fulfillment partners in the United States and internationally to offer a wide selection of pet toys and accessories.

This Shipping Policy explains our shipping costs, estimated delivery times, fulfillment procedures, and how we handle shipping-related issues.

1. Free Worldwide Shipping

Wag & Purr Toys offers FREE standard shipping to all supported destinations worldwide.

There is no minimum order value required to qualify for our standard free shipping offer.

Shipping availability depends on the destination, product eligibility, carrier service, and applicable import restrictions.

If a product cannot be delivered to your selected destination, we may be unable to complete your order. Any such limitations will be communicated before checkout when known or resolved through cancellation and refund if discovered afterward.

Free shipping refers to the standard transportation charge and does not necessarily include international customs duties, import taxes, or government-imposed fees.

2. Shipping Warehouses

Wag & Purr Toys fulfills orders through warehouse and logistics partners located in:

  • United States: Domestic fulfillment for eligible products and destinations.
  • China: International fulfillment for eligible products and destinations.

The fulfillment warehouse is determined by product availability, warehouse inventory, supplier capabilities, and the shipping destination.

Not every product is stocked in both locations.

We cannot guarantee that customers will be able to select a specific fulfillment warehouse.

3. Estimated Shipping and Delivery Times

Our estimated shipping transit times are:

Fulfillment Location Estimated Transit Time
United States Warehouse 3–7 days for eligible destinations
China Warehouse 7–14 days for eligible destinations

Important: These estimates describe expected carrier transit time after dispatch. They do not necessarily include order processing, warehouse handling, customs clearance, or other pre-shipment activities.

Delivery times may vary by destination, carrier availability, shipping route, and local conditions.

International destinations, remote regions, and locations requiring additional customs processing may take longer.

Specific delivery promises or estimates displayed at checkout will apply to the relevant order, subject to applicable law.

4. Order Processing and Handling

After an order is submitted, it may undergo payment verification, inventory confirmation, packaging, and fulfillment processing before shipment.

Processing time may vary depending on the product, warehouse, order volume, weekends, holidays, and supplier operations.

Orders placed on weekends or holidays may begin processing on the next available business day.

We will make reasonable efforts to ship orders within the shipment timeframe communicated at checkout or otherwise promised to the customer.

If no shipment timeframe is stated, we will comply with applicable legal requirements governing shipment timing.

5. Shipping Carriers and Tracking

Orders may be delivered through domestic or international shipping carriers and authorized logistics partners.

Where tracking is available, tracking information will be provided after the carrier or fulfillment partner generates it.

Tracking updates may not appear immediately after a shipping label is created or a package is transferred between logistics providers.

International shipments may be handled by more than one carrier during transportation and final delivery.

Customers can use the tracking information provided to monitor their shipments.

6. Multiple Packages and Split Shipments

Some orders contain products stored in different fulfillment warehouses.

As a result, items purchased in the same order may arrive in separate packages and on different dates.

Separate fulfillment does not automatically mean that an item is missing.

Where available, customers will receive individual shipment or tracking details for packages sent separately.

Standard shipping remains free for eligible shipments, even when an order is fulfilled in multiple packages.

7. Shipping Delays

While we make reasonable efforts to meet our shipping commitments, delays may occur due to:

  • Carrier congestion or transportation disruptions.
  • Severe weather or natural disasters.
  • Customs inspections and import procedures.
  • Public holidays or seasonal shipping demand.
  • Supplier or warehouse processing interruptions.
  • Government restrictions or regulatory changes.
  • Incorrect or incomplete delivery information.
  • Other circumstances outside our reasonable control.

If we determine that an order cannot ship within the promised timeframe, we will provide the customer with a legally compliant delay notice and the option to consent to the delay or cancel for a refund, as required by applicable law.

If we are unable to fulfill an order and cannot obtain any legally required consent to a delay, we will cancel and refund the affected order as required.

Unexpected circumstances do not eliminate mandatory customer rights.

8. International Shipping and Customs

Wag & Purr Toys ships internationally to destinations supported by our fulfillment partners and shipping carriers.

International orders may be subject to:

  • Customs inspections.
  • Import duties.
  • Value-added tax or other import taxes.
  • Government processing charges.
  • Destination-specific import restrictions.

Unless expressly included in the price at checkout, applicable import duties, customs taxes, and government-imposed charges may be the customer's responsibility, subject to applicable law and disclosure requirements.

Customs clearance and related processing may affect delivery times.

We cannot guarantee that every product will qualify for import into every country.

If an order cannot legally be fulfilled to a selected destination, we will notify the customer and arrange an appropriate cancellation and refund.

9. Accurate Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your:

  • Full name.
  • Street address and apartment or unit number.
  • City, state, province, or region.
  • Postal or ZIP code.
  • Country.
  • Contact details required for delivery.

If you discover an error, contact our customer support team as soon as possible.

We will make reasonable efforts to update an address before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

Additional carrier fees caused by a customer-provided incorrect address may be the customer's responsibility where permitted by law and properly disclosed.

10. Failed Deliveries and Returned Packages

A delivery may fail because of an incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or other carrier-reported problems.

If a package is returned to a fulfillment facility, we will review the circumstances and available options.

Depending on the reason for the return, we may offer reshipment, a refund, or another appropriate resolution.

Any additional shipping charges related to a customer-caused failed delivery will be assessed only when permitted by applicable law and consistent with checkout disclosures.

We will not automatically deny a refund solely because a delivery attempt was unsuccessful.

11. Lost, Missing, or Undelivered Packages

If your order has not arrived within the expected timeframe, please contact our support team.

We may review tracking information, verify fulfillment records, and request an investigation from the shipping carrier.

If a package is confirmed lost or was not properly delivered, we will provide an appropriate resolution, including replacement or refund when required by law.

A carrier's delivered status may be considered during an investigation but does not automatically eliminate our legal obligations.

Customers are encouraged to report missing packages promptly to help us investigate effectively.

12. Damaged Packages or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged product, defective item, or incorrect product, contact our customer support team as soon as reasonably possible.

To help us resolve the issue, please provide:

  • Your order number.
  • A description of the problem.
  • Photographs of the product and packaging, when available.

We will review the issue and arrange an appropriate remedy, including a replacement or refund when applicable.

Customers will not be required to pay additional return shipping charges to remedy our errors or defective products where applicable law requires us to cover those costs.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us promptly.

We will attempt to accommodate requests before the order has entered fulfillment or shipped.

Once fulfillment begins, changes or cancellations may not be possible.

Eligible delivered products may still be returned under our 30-day Return & Refund Policy.

Nothing in this section limits any cancellation rights required by applicable shipment-delay or consumer protection laws.

14. Shipping Costs and Returns

Standard outbound shipping is free for eligible orders to supported destinations.

Our standard return policy allows eligible products to be returned within 30 days of delivery.

Customers are responsible for return shipping costs for change-of-mind returns.

If a product is defective, damaged upon arrival, or incorrect due to our error, we will provide an appropriate resolution without additional charges to the customer when required by law.

For complete return conditions, please review our Return & Refund Policy.

15. Shipping Restrictions

We reserve the right to decline shipment to destinations where delivery is prohibited, legally restricted, unavailable through our fulfillment partners, or otherwise not feasible.

Some products may be restricted by destination-specific import rules or carrier requirements.

We will not knowingly ship products in violation of applicable laws.

If an order must be canceled because shipping is unavailable or prohibited, we will provide the applicable refund.

16. Fraud Prevention and Delivery Verification

To protect customers and our business, certain orders may be subject to reasonable verification procedures.

Orders presenting legitimate fraud or payment-security concerns may be reviewed before shipment.

We may use lawful order records, carrier tracking information, delivery confirmations, and customer communications to investigate shipping disputes.

These procedures do not limit a customer's lawful payment dispute, chargeback, or consumer protection rights.

17. Customer Rights and Applicable Law

Wag & Purr Toys is operated by MarketLift Agency LLC in Virginia, United States.

We aim to comply with applicable federal and state consumer protection laws, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule where applicable.

Nothing in this Shipping Policy excludes or restricts mandatory legal rights, including applicable rights concerning shipment delays, order cancellation, refunds, defective products, and nondelivery.

If an applicable law provides greater protection than this policy, the legal requirement will prevail.

18. Shipping Policy Updates

We may update this Shipping Policy to reflect changes in shipping carriers, warehouse operations, destinations, delivery services, or applicable laws.

Updates will be published on this page with a revised effective date.

Changes will not retroactively remove rights or materially alter shipping commitments already made to customers without the consent or notice required by law.

19. Contact Information

For questions regarding shipping, delivery, order tracking, or missing packages, please contact:

Wag & Purr Toys
Operated by MarketLift Agency LLC
Virginia, United States
Website: https://wagandpurrtoys.com
Customer Support: Contact Us

We are committed to providing transparent shipping information, dependable customer service, and a convenient shopping experience for pet owners worldwide.

Thank you for choosing Wag & Purr Toys — bringing more fun, play, and happy moments to pets and their families.