Shopping with Wag & Purr Toys
Do you sell toys for both dogs and cats?
Yes. Browse our dog toy and cat toy collections by play style and age suitability.
How do I choose the right toy?
Check the dimensions, materials, and any age or size guidance on each product. Supervise play and replace toys that become damaged.
Where do you ship?
We offer free standard shipping to destinations supported at checkout worldwide. Product availability and carrier service vary by address; some items cannot be shipped to every destination.
Is shipping free?
Yes. Standard shipping is free ($0) for eligible U.S. and international orders, with no minimum purchase. Optional shipping upgrades may cost extra. Customs duties, import taxes, and local fees may apply separately to international deliveries.
Where will my order ship from and when will it arrive?
Depending on inventory, items ship from a U.S. or China warehouse. Eligible U.S.-warehouse domestic deliveries are estimated at 3–7 days after dispatch; eligible China-warehouse routes at 7–14 days after dispatch. Processing time and international transit can vary. These are estimates, not guarantees.
What is your return policy?
Eligible returns can be requested within 30 days after delivery. Buyers pay return shipping for standard change-of-mind returns. Contact support before returning an item. See Returns & Refunds.
How do I track an order?
Use the tracking information sent after fulfillment or contact customer service with the order number.
How do I contact support?
Email info@marketliftagency.com or call 540-642-7789. See Contact Information.
More Frequently Asked Questions
Are 3–7 and 7–14 days guaranteed delivery dates?
No. They are estimated transit times after dispatch for eligible shipping routes, not guaranteed delivery dates; warehouse processing, customs, carrier conditions, and your destination can add time.
Can one order arrive in multiple packages?
Yes. Products stocked at different US or China fulfillment locations may ship separately.
Will I pay customs fees on international orders?
Import duties, taxes, and government charges may apply unless already included or otherwise disclosed at checkout. Review the Shipping Policy before ordering.
What if my package is delayed or missing?
Contact us at info@marketliftagency.com with your order number. We will review available tracking and provide any cancellation, refund, or replacement required by law.
Can I return a toy my pet has chewed?
Used, chewed, or contaminated toys are generally not eligible for a voluntary change-of-mind return. Defective, damaged-on-arrival, and incorrect products are handled separately under the Return & Refund Policy.
Where do I send a return?
Contact us first for authorization and the correct return address. The sender address on the package may not accept returns.
Is Wag & Purr Toys a separate LLC?
No. Wag & Purr Toys is operated by MarketLift Agency LLC in Virginia, United States.
Helpful Store Information
Shipping & Delivery Policy | Return & Refund Policy | Terms of Service | Privacy Policy | Contact Us
Questions? Email info@marketliftagency.com or call +1 (540) 642-7789. Wag & Purr Toys is operated by MarketLift Agency LLC, Fredericksburg, Virginia, USA.