Terms of Service

Wag & Purr Toys | Last updated: November 11, 2026

Welcome to Wag & Purr Toys, an online pet-toy retailer operated by MarketLift Agency LLC, a Virginia limited liability company. These Terms of Service govern your use of wagandpurrtoys.com and purchases from our store. Please read them alongside our Shipping Policy, Return & Refund Policy, and Privacy Policy. Mandatory consumer rights always apply.

1. Eligibility and Acceptable Use

By placing an order, you confirm you are legally able to purchase or have authorization from a parent or guardian. Provide accurate contact, payment, and shipping details. Do not engage in fraudulent purchases, interfere with our website, misuse customer information, impersonate our business, or upload malicious code. We may restrict abusive or unlawful activity where permitted by law.

2. Products and Responsible Pet Play

We sell physical toys and play accessories for dogs and cats. Review each item's dimensions, materials, intended use, warnings, and age or size guidance before purchasing. Every pet's chewing style and behavior differ. Supervise play appropriately; inspect toys for tears, sharp edges, loose strings, stuffing, squeakers, batteries, or detachable parts; immediately remove unsafe or damaged toys. String-and-wand toys should be stored away from unattended pets. No toy is guaranteed indestructible or risk-free. Contact a veterinarian promptly if your pet swallows a piece or appears unwell.

We take reasonable steps to describe products accurately. Minor packaging, color, and manufacturing variations may occur, but we will address materially misdescribed, incorrect, or defective items in accordance with the law.

3. Orders, Acceptance, and Availability

Submitting an order is an offer to purchase. An automatic order confirmation acknowledges receipt; fulfillment remains subject to payment verification, availability, and lawful delivery. We may cancel orders involving suspected fraud, an obvious pricing error, unavailable stock, or prohibited destinations, subject to applicable law. Any payment for an order we cancel will be refunded as required. We will not substitute materially different merchandise without your approval.

4. Pricing, Payments, and Taxes

Prices and transaction currency are shown at checkout. Applicable sales tax, optional paid shipping upgrades, and other disclosed charges will be shown where required. Prices may change for future orders; accepted purchases retain their agreed terms except as lawfully permitted. If an obvious pricing error affects an order, we may contact you to accept the corrected price or cancel and refund the affected purchase. Authorized payment service providers handle payments.

5. Free Shipping, Warehouses, and Delivery Estimates

We offer free standard shipping, without a minimum order amount, to supported destinations worldwide. Destination, product, and route eligibility are determined at checkout; not every product can ship everywhere. Products may be fulfilled from US or China warehouses, and items in one order may arrive separately.

US warehouse: approximately 3–7 days after dispatch on eligible routes, particularly eligible domestic deliveries.
China warehouse: approximately 7–14 days after dispatch on eligible routes.

These are carrier transit estimates, not guaranteed arrival dates; handling and processing may take additional time. Customs clearance, carrier events, holidays, and destination can extend delivery. Where an order cannot ship within the promised time, we will provide required delay notices, cancellation options, and refunds under applicable law, including the FTC Mail, Internet, or Telephone Order Merchandise Rule where it applies. See our full Shipping & Delivery Policy.

6. International Orders and Import Charges

Import duties, taxes, and government fees may be assessed by your destination and may be payable by the customer unless included or otherwise disclosed at checkout, consistent with applicable law. We may cancel and refund orders that cannot lawfully ship to a destination. Mandatory local consumer rights remain unaffected.

7. Address Accuracy and Delivery Problems

Check your full shipping address, including unit numbers and postal codes. Contact us immediately about an error. We will try to correct it before dispatch, but cannot guarantee changes after fulfillment begins. We investigate delayed, missing, damaged, or misdelivered packages using available evidence. Carrier tracking status alone does not override legal obligations. Customers may contact us at info@marketliftagency.com.

8. Returns, Exchanges, and Refunds

Eligible standard returns must be requested within 30 calendar days after delivery. Items should be unused and in their original condition, with accessories and packaging where reasonably possible. The buyer pays return shipping for change-of-mind returns. Used, chewed, altered, or contaminated toys may be excluded from voluntary returns where permitted by law. If an item arrives incorrect, defective, or damaged, we will provide an appropriate remedy without improper customer charges. Contact support before returning anything: the sender's warehouse address may not accept returns. Approved refunds are generally initiated to the original payment method within 10 business days after approval, subject to shorter legal deadlines. Read our Return & Refund Policy for the full procedure.

9. Cancellations and Shipping Delays

Contact us promptly to request cancellation. We will attempt to cancel before dispatch, but fulfillment may begin quickly. This does not limit legally required cancellation and refund rights for delayed or unshipped merchandise.

10. Supplier and Third-Party Services

Shopify and approved manufacturers, fulfillment providers, carriers, and payment processors support our store. External links and third-party services have their own terms. Using third-party fulfillment does not remove mandatory seller responsibilities for valid orders, delivery, or consumer remedies.

11. Website and Intellectual Property

Our original brand materials, written descriptions, and owned website content may not be copied or used commercially without permission, except as permitted by law. Supplier imagery and third-party trademarks remain the property of their owners. We work to maintain site availability but cannot guarantee uninterrupted access. Website interruptions do not remove purchase-related rights.

12. Reviews and Customer Submissions

Any reviews or materials you submit must be lawful and yours to share. You grant us a nonexclusive license to display them in connection with our store, subject to privacy law. We may moderate illegal, spam, or abusive material. We do not prohibit truthful negative reviews or restrict legitimate complaints.

13. Fraud Prevention and Disputes

We may use lawful payment and order verification to investigate suspected fraud, incorrect returns, or unauthorized transactions. We may retain relevant transaction records as legally permitted. Please contact us to resolve concerns, but nothing in these Terms restricts your lawful chargeback, consumer complaint, or regulatory rights.

14. Warranties and Limits of Liability

Manufacturer warranties, if any, apply according to their stated terms. Other warranties may be limited only to the extent legally permitted. To that same extent, we disclaim responsibility for indirect or consequential losses where enforceable. Any limit on contractual damages to the price of an affected purchase applies only where lawful. Nothing excludes or restricts liability for defective products, negligence causing personal injury, fraud, or other liabilities that cannot legally be excluded. These Terms do not replace product-safety duties.

15. Governing Law

These Terms are generally governed by Virginia law, excluding conflict-of-law rules, subject to mandatory consumer protections and any legally applicable jurisdiction elsewhere. We encourage good-faith customer-service resolution before litigation; this does not restrict access to lawful courts or regulators.

16. Privacy and Changes

Personal information is handled as explained in our Privacy Policy. We may revise these Terms for future use and will provide notice when legally required. Changes do not retroactively extinguish existing customer rights. If a provision is unenforceable, the remaining lawful provisions stay in effect.

17. Contact and Related Information

Wag & Purr Toys
Operated by MarketLift Agency LLC
Fredericksburg, Virginia, United States
Email: info@marketliftagency.com
Phone: +1 (540) 642-7789