Contact Information

Welcome to Wag & Purr Toys!

We're here to help make your shopping experience simple, secure, and enjoyable. Whether you have questions about pet toys, need assistance with an order, or want information about shipping and returns, our customer support team is happy to help.

Business Information

Store Name: Wag & Purr Toys

Legal Business Operator: MarketLift Agency LLC

Business Location: Fredericksburg, Virginia, United States

Website: https://wagandpurrtoys.com

Customer Support

Email: info@marketliftagency.com

Phone: +1 (540) 642-7789

For the fastest assistance, please include your order number and a brief description of your question when contacting us about an existing purchase.

How We Can Help

Our customer support team can assist with:

• Product questions and recommendations.
• Order status and shipment tracking.
• Shipping and estimated delivery times.
• Returns, refunds, and exchanges.
• Damaged, defective, or incorrect products.
• Payment and checkout questions.
• General customer service inquiries.

Shipping and Fulfillment

Wag & Purr Toys offers free standard shipping to supported destinations worldwide.

Products may ship from fulfillment warehouses in the United States or China.

• US warehouse: Estimated transit of 3–7 days for eligible destinations.
• China warehouse: Estimated transit of 7–14 days for eligible destinations.

Delivery estimates vary depending on the destination, carrier, processing requirements, and customs procedures.

For complete information, please review our Shipping Policy.

Returns and Refunds

We offer a 30-day return window for eligible purchases.

Customers are responsible for return shipping costs for standard change-of-mind returns.

If you receive an incorrect, damaged, or defective product, please contact us so we can review the issue and provide an appropriate resolution.

For detailed instructions, visit our Return & Refund Policy.

Important Return Instructions

Please contact our support team before mailing any returned merchandise.

Our shipping and return fulfillment locations may vary by product. The original shipping address on your package may not be the correct return destination.

We will provide the appropriate return instructions after reviewing your request.

Privacy and Customer Information

We respect your privacy and use customer information to process orders, arrange fulfillment, provide support, and perform other activities described in our Privacy Policy.

Please do not send passwords, complete payment card numbers, or other sensitive financial information by email.

For more information, please review our Privacy Policy.

Our Commitment to Customers

At Wag & Purr Toys, we believe every pet deserves enjoyable playtime and every customer deserves clear communication and dependable service.

We appreciate your trust in our business and look forward to helping you find fun toys and accessories for your furry companions.

Wag & Purr Toys
Operated by MarketLift Agency LLC
Fredericksburg, Virginia, USA
info@marketliftagency.com
+1 (540) 642-7789
wagandpurrtoys.com