Return & Refund Policy

Wag & Purr Toys
Last Updated: November 11, 2026

At Wag & Purr Toys, we want every pet parent to shop with confidence. We are committed to providing quality pet toys, clear policies, and dependable customer service.

This Return & Refund Policy explains eligibility requirements, return shipping responsibilities, exchanges, refunds, and how to request assistance with an order.

1. Our 30-Day Return Policy

We accept eligible returns requested within 30 calendar days of delivery.

To qualify for a standard change-of-mind return:

• The return must be requested within 30 days after the order is delivered.
• The product must be unused and in its original condition.
• All original accessories, components, and packaging should be included when reasonably possible.
• The customer must provide an order number or other proof of purchase.
• The product must meet the eligibility requirements described in this policy.

Products that do not meet these requirements may be ineligible for a standard return, subject to applicable consumer protection laws.

2. Return Shipping Costs

Customers are responsible for return shipping costs for standard change-of-mind returns.

This includes returns requested because of personal preference, an incorrect product selection by the customer, or a change of mind.

Return shipping costs vary depending on the customer's location, the product, and the approved return destination.

If a product arrives damaged, defective, or incorrect due to our error, we will provide an appropriate resolution without additional cost to the customer, including prepaid return shipping when a return is necessary and required by law.

Original shipping charges, if any, are generally nonrefundable for change-of-mind returns, except where required by law.

3. How to Request a Return

To begin a return, please contact Wag & Purr Toys using the following information:

Email: info@marketliftagency.com
Phone: +1 (540) 642-7789

Include the following details:

1. Your order number.
2. The product you wish to return.
3. The reason for the return.
4. Photographs if the product is defective, damaged, or incorrect, when available.

Our customer support team will review your request and provide the appropriate return instructions.

Important: Please do not ship merchandise to the address shown on the original shipping package without first receiving return instructions.

4. Return Addresses and Fulfillment Warehouses

Wag & Purr Toys works with fulfillment partners in the United States and China.

The original shipping warehouse may not be the appropriate return destination.

After reviewing a return request, our customer support team will provide the correct return address and any applicable instructions.

Customers should use the approved return procedure and retain proof of shipment.

Unauthorized shipments to incorrect warehouse locations may result in processing delays. We will evaluate such returns fairly and in accordance with applicable law.

5. Used, Chewed, or Damaged Pet Toys

For animal safety, hygiene, and product integrity, certain products may not qualify for change-of-mind returns.

Examples include:

• Pet toys that have been chewed or extensively used.
• Products damaged by pets after delivery.
• Items missing essential parts or accessories.
• Products contaminated or unsuitable for safe resale.
• Items materially altered or modified after purchase.

These restrictions apply to standard change-of-mind returns and do not eliminate legal rights relating to defective, unsafe, damaged-on-arrival, or incorrectly described merchandise.

6. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs when available.

We will review your request and provide an appropriate remedy, which may include:

• A replacement product.
• A refund to the original payment method.
• Another remedy agreed upon with the customer and permitted by law.

Customers will not be required to pay additional return shipping charges to correct our errors or defective merchandise where applicable law requires us to cover those costs.

Failure to provide photographs does not automatically eliminate statutory rights.

7. Refund Approval and Processing

For standard merchandise returns, refunds will be reviewed after the returned product is received and inspected.

We will notify you whether the return has been approved or whether additional information is needed.

Approved refunds will generally be issued to the original payment method within 10 business days after approval, subject to any shorter deadline required by law.

Payment providers and banks may require additional time to display the refunded amount.

If more than 15 business days have passed since your refund was approved, please contact us at info@marketliftagency.com.

8. Partial Refunds

For eligible change-of-mind returns, a partial refund may be offered when a product is returned with missing nonessential accessories, damaged packaging, or a condition different from that originally described, if permitted by applicable law.

Any proposed deduction will be explained to the customer before the refund is finalized.

We will not impose unauthorized or undisclosed restocking fees.

Mandatory refunds for defective or misdescribed merchandise will not be improperly reduced.

9. Exchanges

Customers who wish to exchange an eligible product should contact our support team before returning the original item.

Exchange availability depends on product inventory, warehouse capabilities, and the customer's location.

Customers are responsible for applicable return shipping costs for standard exchanges requested because of personal preference.

For defective, damaged-on-arrival, or incorrectly shipped products, we will provide an appropriate resolution without additional charges where required by law.

10. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before fulfillment or shipment.

Once fulfillment has begun, cancellation may not be possible.

If an order has already shipped, eligible items may be returned under the terms of this policy.

Nothing in this section limits legally required cancellation rights for unshipped or delayed orders.

11. Lost or Missing Return Shipments

Customers returning products are encouraged to use a trackable shipping service and retain their shipping receipt.

For standard change-of-mind returns, the customer is generally responsible for arranging the return shipment.

If a return package is lost during transportation, please contact the carrier and our customer support team so the situation can be reviewed.

Refund eligibility for a lost return will depend on the circumstances, the agreed return arrangements, available tracking evidence, and applicable law.

When we supply a prepaid label or arrange the carrier for a defective or incorrect product, our responsibilities will be determined in accordance with the agreed process and applicable law.

12. International Returns

Wag & Purr Toys serves customers in supported international destinations.

Customers requesting standard change-of-mind returns from outside the United States are responsible for applicable return shipping costs and lawful return-related customs charges.

Please contact us before shipping an international return to obtain the correct return destination.

International customers retain any mandatory cancellation, refund, or consumer protection rights available under applicable law.

Where local consumer protection requirements provide more favorable rights than this policy, those mandatory requirements will apply.

13. Shipping and Delivery

We offer free standard shipping to supported destinations worldwide.

Estimated transit times for eligible destinations are:

• United States warehouse: Approximately 3–7 days.
• China warehouse: Approximately 7–14 days.

Transit estimates may exclude processing time and may vary because of customs, shipping carriers, destination restrictions, and other circumstances.

For complete information, visit our Shipping & Delivery Policy.

14. Fraud Prevention and Return Abuse

To protect customers and our business, we may review returns for evidence of fraudulent activity or material abuse of our return program.

Examples include deliberately returning unrelated merchandise, submitting knowingly false order information, or making fraudulent claims.

We may request reasonable supporting information to investigate suspicious claims and may deny voluntary returns involving verified fraud where legally permitted.

Nothing in this section restricts lawful chargebacks, legitimate complaints, or mandatory customer rights.

15. Customer Rights and Applicable Law

Wag & Purr Toys is operated by MarketLift Agency LLC in Virginia, United States.

This policy is intended to comply with applicable federal, Virginia, and other relevant consumer protection laws.

Nothing in this policy excludes or limits customer rights that cannot legally be waived, including applicable rights involving defective merchandise, incorrect orders, shipment delays, or refunds.

Where mandatory law conflicts with this policy, the applicable legal requirement will take precedence.

16. Policy Changes

We may update this Return & Refund Policy to reflect changes in business operations, fulfillment procedures, product offerings, or applicable laws.

Updates will be published on this page with a revised effective date.

Changes will not retroactively remove mandatory consumer rights or alter agreed purchase terms in a manner prohibited by law.

17. Contact Wag & Purr Toys

If you have questions about returns, exchanges, refunds, or damaged products, please contact our customer support team.

Wag & Purr Toys
Operated by MarketLift Agency LLC
Fredericksburg, Virginia, United States

Email: info@marketliftagency.com
Phone: +1 (540) 642-7789
Website: https://wagandpurrtoys.com

We are committed to resolving legitimate customer concerns fairly and providing a dependable shopping experience.

Thank you for choosing Wag & Purr Toys — bringing more joy to every wag and purr.